# Do I need to pay for shipping when sending back a return?

Yes, if you're returning a Grow Sensor under our 30-day money-back guarantee, you'll be responsible for the return shipping costs.

To ensure your return arrives safely, please use a trackable and insured shipping method, as we can't be held responsible for lost or damaged returns without proof of delivery.

If you're returning a damaged or defective product, we'll cover the shipping costs.

For more details or to start a return, email us at <support@growsensor.co>.&#x20;

<br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://faq.growsensor.co/returns-and-refunds/do-i-need-to-pay-for-shipping-when-sending-back-a-return.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.