# What can’t I return? We accept returns for most Grow Sensors, but there are a few exceptions. You can't return: * Products purchased more than 30 days ago. * Items that are broken or damaged due to misuse or improper handling. * Grow Sensors without original packaging or proof of purchase. * Products that have been personalised or custom-made to your specifications. If you're unsure whether your item qualifies for a return, feel free to reach out to us at and we'll be happy to help. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://faq.growsensor.co/returns-and-refunds/what-cant-i-return.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.