# Tracking says the order has been delivered, but haven’t received it - what do I do?

If your tracking shows your order as delivered, but you haven't received it:

{% stepper %}
{% step %}
First, contact the shipping provider directly with your tracking number. They can provide more details about the delivery location and time.
{% endstep %}

{% step %}
If the issue isn’t resolved, contact us at <support@growsensor.co>, and we’ll investigate further to help locate your order.
{% endstep %}
{% endstepper %}