# Tracking says the order has been delivered, but haven’t received it - what do I do?

If your tracking shows your order as delivered, but you haven't received it:

{% stepper %}
{% step %}
First, contact the shipping provider directly with your tracking number. They can provide more details about the delivery location and time.
{% endstep %}

{% step %}
If the issue isn’t resolved, contact us at <support@growsensor.co>, and we’ll investigate further to help locate your order.
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://faq.growsensor.co/shipping-and-delivery/tracking-says-the-order-has-been-delivered-but-havent-received-it-what-do-i-do.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.