# What should I do if my order hasn't arrived within the expected timeframe?

If it still hasn't arrived after that, we recommend:

{% stepper %}
{% step %}
Contacting the shipping provider directly with your tracking number for an update.
{% endstep %}

{% step %}
If the issue isn’t resolved, contact us at <support@growsensor.co>, and we’ll look into it for you.
{% endstep %}
{% endstepper %}