Do I need to provide evidence of the damage when requesting a return?

Yes, if you're returning a Grow Sensor due to damage or a defect, we ask that you provide photos or videos showing the issue.

This helps us quickly assess the situation and determine the best solution, whether that's a replacement or a refund.

To start the process, email us at [email protected] with:

• Your order number

• A brief description of the issue

• Photos or videos clearly showing the damage

We’ll take care of the rest!