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  • Welcome
    • What is the Grow Sensor?
    • What does the Grow Sensor measure?
  • Getting started
    • How do I onboard my Grow Sensor?
      • Do I need to charge my Grow Sensor when it arrives?
      • How do I connect my Grow Sensor to my Wi-Fi network?
      • How quickly will I see graph data in the app after onboarding?
    • How do I hang my Grow Sensor in my environment?
    • How do I set up my leaf temperature sensor?
    • How do I charge my Grow Sensor?
    • How do I use the Grow Sensor App?
  • The Grow Sensor
    • What does the Grow Sensor’s button do?
    • How accurate is the Grow Sensor?
    • How do I calibrate the Grow Sensor?
      • Does the Grow Sensor come pre-calibrated?
      • How do I calibrate the humidity sensor?
      • How do I calibrate the CO2 sensor?
      • Do I need to calibrate any other sensors?
      • Can I set offsets to help with calibration?
    • Can the Grow Sensor be used outside?
    • How many Grow Sensors do I need for my growing space?
    • What is the Wi-Fi range of the Grow Sensor?
    • How long does the Grow Sensor battery last?
    • How to set up the Grow Sensor to measure leaf temperature?
    • How to find your device / Grow Sensor ID?
    • Does the Grow Sensor log data offline?
    • Will the sensor inform me if the Wi-Fi connection fails?
    • Why does the Grow Sensor’s LED flash green periodically?
    • Why is the Grow Sensor light flashing red when onboarding?
  • The Grow App
    • How do I use the Grow dashboard?
      • How alerts are displayed?
      • What are grows?
      • How to use dashboard trends?
      • Can I rename a grow?
      • How do I close and start a new grow?
    • How do I use the Grow graphs?
      • What graphs/data can I see?
      • How do I interact with graphs?
      • How often does the graph data update?
      • Can I filter graphs?
      • When does the eDLI (Daily Light Integral) graph reset?
      • How do I use the light spectrum graph in the app?
      • What is leaf VPD, and can I see this in the graphs?
    • How do I set my grow’s night and day photoperiods?
    • How do I set limits and alerts for graphs?
      • How do I set high/low and dangerously high/low limits?
      • Can I create limit templates or recipes?
      • How do I activate push notifications?
      • If you’re not receiving notifications
      • What limits can I set?
      • How do I set lights on and lights of alerts?
      • How does the eDLI limit work?
      • How does the dew point limit work?
  • Substrate probes
    • Can I plug a substrate probe directly into the Grow Sensor?
    • What soil probes are compatible with the Grow Sensor?
    • Which sensors should I purchase?
    • What do the substrate probes measure?
    • Can I change my substrate type in the Grow App?
    • How many substrate probes can I use with the Grow Sensor?
    • How do I position my soil probe for my pot size?
      • How do I place the probe through the pot
      • How do I place the sensor in the pot?
      • *To do* Grow SUB (TBC)
      • Delta-T Wet 150
      • Meter group Teros 12
      • Acclima TDR-310W
      • Acclima TDR-315N
      • The Grow Link Terra Link
    • My VWC reading is too low or high, help!
  • App settings
    • How can I change my account email?
    • How can I change my account password?
    • How can I change the measurement units in the app?
    • How do I access the API?
    • Do you have team Grow account access?
    • How can I opt in to test latest beta software and updates?
  • Making a purchase
    • What are my payment options?
    • Do you offer financing or instalment payment options?
    • Is my payment information secure?
    • Can I split my payment between multiple methods?
    • Do you offer any discounts or promotions on the Grow Sensor?
    • Can I cancel or change an order?
    • How can I be notified when the Grow Sensor is back in stock?
    • Are there any quantity limits for purchasing the Grow Sensor?
  • Returns and refunds
    • Do you have a warranty?
    • Do you have a satisfaction guarantee?
    • Do you have a returns and refund policy?
    • What are the returns conditions?
    • Can I return a Grow Sensor that has been opened or used?
    • What do I need to include when returning the Grow Sensor?
    • What should I do if I receive a damaged or defective Grow Sensor?
      • Do I need to provide evidence of the damage when requesting a return?
    • Can I return or exchange a damaged or defective Grow Sensor?
    • Will the shipping costs be refunded?
    • Will I be reimbursed for shipping if I return a damaged or defective Grow Sensor?
    • Does it cost to make a return?
    • Do I need to pay for shipping when sending back a return?
    • How can I return the Grow Sensor?
    • When will I receive my refund?
    • What can’t I return?
  • Shipping and delivery
    • Do you have a shipping policy?
    • Do you offer international shipping?
    • How long do you ship after I place my order?
    • What are your shipping options?
    • What are your shipping rates?
    • Do you offer express shipping options?
    • How can I track my order?
    • How will I receive shipping updates?
    • How long does delivery take?
    • Can I specify a delivery date or time for my order?
    • Can I change my shipping address after placing the order?
    • Can I reroute my package to a different address if I'm not available to receive it?
    • What happens if I miss the delivery attempt?
    • Tracking says the order has been delivered, but haven’t received it - what do I do?
    • What happens if my package gets damaged during shipping?
    • What should I do if my order hasn't arrived within the expected timeframe?
    • Can I combine multiple orders to save on shipping costs?
    • Do you provide free shipping on orders over a certain amount?
    • Do you offer local pickup as an option?
    • Do you offer signature confirmation upon delivery?
  • Customer support
    • How can I reach the Grow Sensor customer support team?
    • What are Grow Sensor’s customer support hours?
    • How long does it take to receive a response to my inquiry?
    • Can I schedule a phone call or appointment with a Grow representative?
    • What support does Grow Sensor offer for professional growers?
    • What kind of customer support does Grow Sensor provide for troubleshooting?
    • How can I unsubscribe from your mailing list?
    • Can I sign up for a newsletter or email subscription for updates and offers?
    • Can I provide feedback or make a complaint?
    • How can I leave a review?
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  1. Substrate probes
  2. How do I position my soil probe for my pot size?

*To do* Grow SUB (TBC)

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